CenturyLink Customer Service is Hilariously Bad

CenturyLink ran a fiber line to our home yesterday and installed/activated gigabit Internet and Prism TV. The installer, a guy named Chris, was great: friendly, professional, on-time, and got everything up and working in a few hours. And the performance of the service is, so far, exactly what I’m paying for. I wanted an RF remote control for the TV (the STB doesn’t support an IR blaster), and the installer suggested I chat or call customer service to order one. »